Guest: Jack Choppin – The Power of Networking
Episode Description In this episode, we sit down with Jack Choppin. Jack is the head of Client Success at Go Proposal. Jack has recently been…
Podcast: The Jasons Take On...
The Jasons Take On… is a customer success collaboration that advances the thinking and practices of customer success professionals.
Come join us for our fast-paced, insightful, unplugged conversations with two leading “Jasons” in Customer Success.
Guest: Chad Horenfeldt- Building & Using Trust to Drive Success
Episode Description In this episode we sit down with Chad Hornefeldt, Director of Customer Success at Kustomer. Chad shares his insights and experience in building…
Guest: Mike Sasaki – Customer Journey Mapping & Programatizing Customer Success
Episode Description In this episode, we are joined by Mike Sasaki, VP, Global Head of Customer Success & Support at Mitek. Mike shares his insights…
Guest: Rav Daliwal – Why Do VCs Care About Customer Success?
Episode Description In this episode, we sit down with Rav Daliwal to get a venture capitalist’s perspective on the importance of having a high-impact customer…
Using AI and Automation to Scale Customer Success
In this episode, we sit down with Eric Kades, to look at how customer success teams can best use automation, AI, and other technologies to scale how t…
What Sales Leaders Need to Know About Customer Success
Today, sales leaders still have a lot of confusion and misunderstanding about what customer success is and how talking about it during the sales proce…
Guests: Dave Duke & Mat Sweezey – “The Performance Economy: Experience vs. outcomes”
Episode Description We are quickly entering “The Performance Economy” where what matters most to customers is achieving desired outcomes. Yet, many organizations are solely focused…
Being Customer Centric in 2021 and Beyond
Being customer centric has never been more important than today but what it means to be customer centric has and is evolving. With the global…
Guest: Dan Steinman – “The Future of Customer Success”
Customer success has had an amazing progression over the past decade and with incredible change in 2020 alone. So what can we expect in 2021…
Guest: Adam Joseph – “Customer Success Tech to Help You Grow and Scale”
Come and learn from Adam Joseph, Director of Customer Success at Gainsight. Adam shares his thoughts on how customer success technology can help you grow…