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    The Jasons Take On...

    The Jasons Take On...

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    Podcast: The Jasons Take On...

    The Jasons Take On… is a customer success collaboration that advances the thinking and practices of customer success professionals.

    Come join us for our fast-paced, insightful, unplugged conversations with two leading “Jasons” in Customer Success.

    Guest: Jay Nathan – Strategic Behaviour As It Relates To Customer Success

    Episode Description Join us when we speak with Jay Nathan. Jay’s the CCO for Higher Logic and one of the co-founders of Gain Grow Retain.…

    Guest: Maranda Dziekonski – What does the future customer success manager look like?

    Episode Description Join us when we speak with Maranda Dziekonski. Maranda is the SVP of Customer Success at HourWork. She is seasoned customer success executive…

    Guest: Ryan Johansen – The Impact of Burnout to our Mental Well-Being

    Episode Description Join us when we speak with Ryan Johansen. Ryan is customer success leader based in Boston who has been an IC, Manager and…

    Guest: Jamie Bertasi – Customer Success Predictions for 2023

    Episode Description Join us when we speak with Jamie Bertasi. Jamie is the President and COO of Totango. Previously she was also the company’s Chief…

    Guest: Deborah Andrews – The Acceleration of Customer Success Operations

    Episode Description Join us when we speak with Deborah Andrews. Deborah (aka “Debs”) currently works across all post-sales functions at Unit4, alongside leading the Customer…

    Guest: Alan Fecamp – The World of Recruitment in Customer Success

    Episode Description Join us when we speak with Alan Fecamp. Alan is a Director in Zeren’s Commercial team and has 20+ years of experience in…

    Guest: Rupesh Rao – Managing Complexity during On-boarding and Implementation

    Episode Description Join us when we speak with Rupesh Rao. Rupesh is the CEO and founder of CogniSaaS. CogniSaaS helps enterprise SaaS companies deliver customer-centric…

    Guest: Nick Mehta – The Next 5 Years in Customer Success

    Episode Description Join us when we speak with Nick Mehta. Nick is the CEO of Gainsight, the platform that helps companies of all sizes and…

    Guest: Manuel Harnisch – Delivering Customer Success For Technical Products

    Episode Description Join us when we speak with Manuel Harnisch. Manuel is VP a seasoned VP of Customer Success with extensive experience building and leading…

    Guest: Lynn Hunsaker – CS Leaders as the Stewards of Customer Value

    Episode Description Join us when we speak Lynn Hunsaker. Lynn Hunsaker is Chief Customer Officer of ClearAction Continuum. Lynn is joining us today to talk…

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    Intro to The Jasons Take On…

    Episode 0 – Intro To The Jasons Take On…

    https://thejasonstakeon.com/podcast-player/2122/episode-0-intro-to-the-jasons-take-on.mp3

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    The Jasons Take On...
    The Jasons Take On...
    Episode 0 - Intro To The Jasons Take On...
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    • Episode 0 - Intro To The Jasons Take On...

      Episode 0 - Intro To The Jasons Take On...

      May 7, 2019 •

      Get to know your hosts, Jason Noble (UK) and Jason Whitehead (USA), and the reason for “The Jasons Take On…” podcast. We are all about…

    • Guest: Dan Steinman -

      Guest: Dan Steinman - "The Future of Customer Success"

      Dec 17, 2020 •

      Customer success has had an amazing progression over the past decade and with incredible change in 2020 alone. So what can we expect in 2021…

    • Guest: Adam Joseph -

      Guest: Adam Joseph - "Customer Success Tech to Help You Grow and Scale"

      Dec 10, 2020 •

      Come and learn from Adam Joseph, Director of Customer Success at Gainsight. Adam shares his thoughts on how customer success technology can help you grow…

    • How To Measure the Impact of Customer Success?

      How To Measure the Impact of Customer Success?

      Dec 7, 2020 •

      Are you measuring the wrong shit? A great question and one that can be difficult to get right. Is it about revenue? Is it about customer…

    • False Assumptions That Are Killing Your CS Program

      False Assumptions That Are Killing Your CS Program

      Nov 20, 2020 •

      There are many false assumptions and myths that surround the world of customer success – and it can be challenging and very frustrating to start…

    • Guest: Shanta Bodhan -

      Guest: Shanta Bodhan - "Moving Beyond the Buyer to Drive Adoption"

      Nov 11, 2020 •

      Come join The Jasons Take On… with our special guest, Shanta Bodhan. Shanta is a leader in customer success at Supply Shift and she shares…

    • Guest: Szuyin Leow -

      Guest: Szuyin Leow - "Balancing Product, Customer Success, and Subject Matter Expertise in Your CS Staff"

      Nov 4, 2020 •

      Come join The Jasons Take On… with our special guest, Szuyin Leow. Szuyin shares her experiences and insights around how to identify the skills required…

    • Guest: Paul Henderson -

      Guest: Paul Henderson - "Designing Customer Outcome Programs"

      Oct 23, 2020 •

      “Designing Customer Outcome Programs”  Come join The Jasons Take On… with our special guest, Paul Henderson. Paul shares his insights around how to design a…

    • Does Customer Success Mean Anything to Your Customers?

      Does Customer Success Mean Anything to Your Customers?

      Sep 30, 2020 •

      Does Customer Success Mean Anything to your Customers? It should, but there’s a good chance that it doesn’t. We all know customer success is still…

    • Customer Success Isn't Just a Department

      Customer Success Isn't Just a Department

      Sep 16, 2020 •

      The clue is in the name “Customer Success” and that clearly is what all your company or business is trying to do – ensure that…

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