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The Jasons Take On... is a customer success collaboration that advances the thinking and practices of customer success professionals. 

Critically Examine Important Customer Success Topics

Episode 0: Intro To "The Jasons Take On..." 

Each month we explore a new and important topic related to Customer Success. Join our live podcast sessions, become a member of our LinkedIn group, and follow us on twitter. Subscribe to our mailing list and get subscriber-only content delvered right to your email box

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Meet The Jasons

JASON NOBLE (UK)

Jason Noble, a UK based visionary Customer Success executive and leader. He builds high-performing Customer Success teams and provides a variety of Customer Success mentoring, coaching and consulting services.

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Jason Whitehead (USA)

Jason Whitehead is the CEO of Tri Tuns, a Customer Success and Software Adoption training and consulting company. He helps organizations develop the practices and capabilities that ensure people actually adopt systems to achieve clear and measurable business value to the organization. 

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Our Story

We first met when we were both speaking at a Customer Success Conference in London in the fall of 2018. We quickly realized we share a passion for customer success. We decided to do our first webinar together as a way to give back, share our expertise, and help others grow in their customer success careers. Our work together is our way to help advance the practice and discipline of customer successs. And the rest, as they say, is history...

The Jason Take On...

Live Podcast Series

Come join us for our fast-paced, insightful, unplugged conversations with two leading "Jasons" in Customer Success. Jason Noble, a UK based visionary Customer Success executive and leader, and Jason Whitehead, a US based Customer Success and Software Adoption leader, discuss a variety of important topics and issues in the field of Customer Success. Join us for an upcoming episode or catch the replays.

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Consulting

Both Jason Noble and Jason Whitehead provide customer success consulting, training and coaching services. We help you dramatically advance your customer success program!

We Help You  

  • Develop your skills and confidence as a customer success leader
  • Maximize executive support that delivers the resources and actions you need to deliver world-class customer success services
  • Implement proven customer success strategies that reduce churn, expand acounts, and drive financal growth for your organization
  • Create highly scalable ad effctive customer success operating processes
  • Build clear, effective playbooks based on industry best practices
  • Train and develop your staff into a higly-effective customer success team
  • Increase alignmen between customer success, sales, marketing, product management, support and other departments
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Speaking

Are you looking for a great speaker for your conference, internal meeting, or customer event? Both Jasons are regular speakers and conference presenters. (After all, The Jasons Take On... got started because we met when presenting at the same conference!) 

Let us inform your audience with a fun, insightful and engaging presentation.

Get a Jason To Speak At My Event

Become A Sponsor Or Advertiser

Do you have a product, service, idea or resource that will add value to our customer sucess audience members? Are you looking to advertise to customer success leaders? If so, contact us to learn how you can sponsor or partner with The Jasons Take On...

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Replays!

Available on YouTube and Podcast

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Watch The Replays on YouTube

You can watch all episodes of The Jasons Take On from YouTube!

Episode 0: Intro To "The Jasons Take On..."

Customer Success Leadership

Aligning Sales & Customer Success

What It Means To Be Customer Centric

Getting Customer Onboarding Right

Building Trusted Customer Relationships 

The Financial Side of Customer Success

Customer Success Technology, Platforms & More!

Accelerating User and Customer Adoption

Special Guest: Sue Farrance "Building Trusted Relationships with Customers"

Low-Touch and Tech-Touch Customer Success

Customer Success Expertise vs. Domain Expertise

Listen Here

Catch Our Next Episode

Join our live episodes to ask questions during the webinar. We have lots of great topics planned.

Webinar & Podcast Series

Join Us For Unplugged Customer Success Conversations

About The Show

Come join us for our fast-paced, insightful, unplugged conversations. Each month we explore a new and important topic related to Customer Success, so be sure to join each webinar in the series! 

We also offer a variety of subscriber-only resources, tools and content that we think you will enjoy. Be sure to subcsribe to our mailin list to get all the latest delivered to your inbox!

Subscribe To The Jasons Take On...

Join The Conversation

The Jasons Take On - LinkedIn Group

We love to hear what you think! That is why we lauched The Jasons Take On... LinkedIn Group. 

We use our LinkedIn group to engage with you before, during and after each episode. Please join our group to be part of the conversation!

  • Post questions in advance that we will cover in an upcoming show
  • Ask questions during the live show
  • Challenge our opinions and offer a new perspective
  • Get advice from other fans of The Jasons Take On...
  • Suggest topics for future shows
Join The Jasons Take On... Group on LinkedIn

Future Episodes

We have some great topics planned for our upcoming episodes. Please join us!

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Replays

Check out our past episodes, available on YouTube and major podcast providers

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Watch on YouTube

Check out our previous episodes on YouTube. Watch the whole episode or catch short, topic-focused clips. 

Subscribe to our YouTube Channel to get notified when new episodes are available.

Watch The Jasons Take On... On YouTube

Catch Our Next Episode

Join our live episodes to ask questions during the webinar. We have lots of great topics planned. Our next episode starts in:

What Will The Jasons Take On Next?

Register Today For An Upcoming Episode

Are you ready for the best body of your life? No matter where you’re starting out today, we have the perfect class to bring you to your goal. We take a customized approach to each individual’s training to ensure you make progress quickly, safely, and powerfully.

Customer Success as a Growth Engine: Beat Your Competitors and Win Sales by Providing Competitive CS Services

September 17, 2019 at 9:30am EDT / 3:30pm BST

We all know that customer success is a rapidly growing area of focus for businesses and a growing industry in its own right. Your prospects and customers are facing a wide variety of customer success services, approaches, capabilities and price-points. The customer success services and your ability to deliver customer outcomes is the new competitive battleground for renewal and growth. This poses several new challenges for you from a sales, delivery and success perspective. You need to figure out: • How do you develop and deliver fast, efficient, effective and scalable CS services that beat the competition? • How do you market, bundle and sell CS services as a competitive differentiator that accelerates sales and growth?

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Building and Aligning Your CS Services with Integration and Channel Partners

October 15, 2019 at 9:30am EDT / 2:30pm BST

With the rapid growth in customer success over recent years, your customers are now working with multiple customer success managers and team and systems, with multiple vendors for different parts of their overall value chains. How do you best work with your customers to ensure they're achieving the outcomes that they need to from you that contribute to their overall success. How do you work with other vendors' CS teams to best help your customers? You need to figure out: • How can we help customers work with multiple customer success managers, and how do we get a better insights into where are services fit into the overall value chain for the customer and that we're not almost competing with each other for our customers' time. • How do you align your CS services and capabilities with integration partners to ensure an effective end-to-end experience that delivers the customer outcomes across all integrated applications and services? • How do you help partners and VARs build their own competitive CS services that support your brand reputation  

Product-Led Customer Success

November 19, 2019 at 9:30am EST / 2:30pm GMT

CS is now ingrained in the mindsets of many founders, investors, leaders and companies, but it is still functioning as an add-on to the product and services we offer and provide. How do we make that shift to enable our product and services themselves to drive customer success growth for us. How do we build customer success into our products from day one and how do we move the shift from a people intensive customer success philosophy. You need to figure out: • What product led customer success is and why it is important • What you can do to help your own product team engage with your customers better • How product led customer success can be applied to your own company

Creating Proactive Customer Success Teams and Processes

December 17, 2019 at 9:30am EDT / 2:30pm BST

We all know that customer success more often than not starts in the trenches fighting fires with your customers, your sales teams and your product teams and working in that mostly reactive mode and mindset. But for us to help our customers achieve the outcomes that they need to, to be successful, how do we make that shift to being proactive in how we work and then going one step further to being predictive and driving value for your customers based intuitively on where they are in their customer lifecycle and their specific level of engagement and behaviour and not having to wait until they call you or you schedule that regular call. You need to figure out: • Why we need to be reactive to start • What are the next steps for our CS teams to grow and develop

Coming Soon

January, 2020 at 9:30am EST / 2:30pm GMT

The January 2020 topic will be announced soon. Please check back.

Coming Soon

February, 2020 at 9:30am EST / 2:30pm GMT

The February topic will be announced soon. Please check back.

Have A Topic You Want Us To Take On?

We love to hear what topics you would like us to cover. Just drop us a note telling us your show suggestions and any specific questions you have and we will put it on our list! 

Resources

Replays

Missed the live show? No proble, you can catch our previous episodes of The Jasons Take On. You can watch on YouTube, and your favorite podcast provider.

Catch A Replay

Join Our LinkedIn Group

We want to know what you think! Join Our LInkedIn group to fully participate in the ongoing customer success discussions. Ask a question, share a perspective, and learn from other great customer success professionals!

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The Jasons on Twitter

Connect with us on Twitter

The Jasons are active on Twitter! Please connect with us there @TheJasons_CS

Read Our Blogs

We are active bloggers and regularly publish their ideas and insights on their respective blogs. Check out both our blogs to get even more ideas!

Jason Noble (UK)

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Read Jason Noble's Blog

Jason Whitehead (USA)

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Get In Touch

Have questions or ideas? Wan to learn more about The Jasons. Take On...? Just drop us a note and we will get back to you within 1 - 3 business days.

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