Revenue ownership – How commercial is your customer success organization?
Revenue ownership still differs from organization to organization, we know that sales are there to bring in new business and close deals, but what about renewals, cross sells and up sells, where do they sit and ideally where should they sit in your business?
Customer success professionals are often seen as the trusted advisors for customers but when it comes to anything commercial they get other teams involved. Is this the right model and approach for your customers and what are some other more aligned approaches of driving commercial customer success?
Come join us for this unplugged conversation with the two leading Jasons in customer success. Jason Noble, a UK based visionary customer success executive and leader, and Jason Whitehead, a US based customer success and software adoption leader, discuss a variety of topics and issues of importance in the field of customer success.