Guest: Nick Mehta – The Next 5 Years in Customer Success
Episode Description Join us when we speak with Nick Mehta. Nick is the CEO of Gainsight, the platform that helps companies of all sizes and…
Archives: Episode
Guest: Manuel Harnisch – Delivering Customer Success For Technical Products
Episode Description Join us when we speak with Manuel Harnisch. Manuel is VP a seasoned VP of Customer Success with extensive experience building and leading…
Guest: Lynn Hunsaker – CS Leaders as the Stewards of Customer Value
Episode Description Join us when we speak Lynn Hunsaker. Lynn Hunsaker is Chief Customer Officer of ClearAction Continuum. Lynn is joining us today to talk…
Guest: Dana Alvarenga – Creating & Growing Your Voice of the Customer (VoC) Program
Episode Description Join us when we speak with Dana Alvarenga, VP of Customer Experience at Slap Five. Dana Alvarenga is a very well know and…
Ideal Customer Behavior
Ideal Customer Behavior In this episode, we discuss the concept of “Ideal Customer Behavior” (ICB) and how you can use it to drive desired customer…
Guest: Ben Winn – The Rise and Importance of Communities in Customer Success
Episode Description Join us with guest Ben Winn, brand and community manager at Catalyst Software and one of the leading customer success community and thought leaders. …
Guest: Harini Gokul – Why Customer Success is a Team Sport
Episode Description Join us with guest Harini Gokul, customer success leader at AWS (Amazon Web Services), where she’s building and leading customer success for our Amazon’s…
Guest: Markus Rentsch – Customer Value Led Growth
Episode Description Join us with guest Markus Rentsch, CEO of Remark-able. A high-profile customer success thought leader, coach, and consultant. Markus has created the Customer-Value-Led-Growth…
Guest: Kristi Faltorusso – How To Successfully Scale Customer Success
Episode Description Join us with guest Kristi Faltorusso, VP of Customer Success at ClientSuccess, a leading customer success management solution, where she leads Customer Success, Technical Support and…
Guest: Alex Farmer – Building a Successful Customer Success Organization
Episode Description Join us with guest Alex Farmer, VP of Customer Success at Cognite, a global industrial AI Software-as-a-Service (SaaS) company supporting the full-scale digital…