Guest: Harini Gokul – Why Customer Success is a Team Sport
Episode Description Join us with guest Harini Gokul, customer success leader at AWS (Amazon Web Services), where she’s building and leading customer success for our Amazon’s…
Archives: Podcast
Guest: Markus Rentsch – Customer Value Led Growth
Episode Description Join us with guest Markus Rentsch, CEO of Remark-able. A high-profile customer success thought leader, coach, and consultant. Markus has created the Customer-Value-Led-Growth…
Guest: Kristi Faltorusso – How To Successfully Scale Customer Success
Episode Description Join us with guest Kristi Faltorusso, VP of Customer Success at ClientSuccess, a leading customer success management solution, where she leads Customer Success, Technical Support and…
Guest: Alex Farmer – Building a Successful Customer Success Organization
Episode Description Join us with guest Alex Farmer, VP of Customer Success at Cognite, a global industrial AI Software-as-a-Service (SaaS) company supporting the full-scale digital…
Guest: Irit Eizips – Designing & Implementing Customer Success Strategies In Complex Organizations
Episode Description Join us with guest Irit Eizips, CEO and Chief Customer Officer for CSM Practice, a global customer success management consulting firm, that specializes in working with…
Guest: Aaron Jones – Using Storytelling to Engage Customers
Episode Description Join us with guest Aaron Jone, VP of services and global partner strategy at HubSpot. HubSpot is a leading CRM platform that provides…
Guest: Philipp Wolf – The State Of The Customer Success Industry And Where It’s Going In 2022
Episode Description Join us with guest Philipp Wolf, CEO of Custify, a customer success platform designed for your B2B SaaS business that helps you better…
Guest: Guy Nirpaz – Customer Success Is Evolving -What Does The Future Look Like?
Episode Description Join us with guest Guy Nirpaz, CEO of Totango, the fastest growing and most trusted provider of modular customer success software and author…
Guest: Dickey Singh – Scaling Customer Success with Automation
Episode Description Join us with guest Dickey Singh, CEO & Co-Founder of Cast.app,a company focused on scaling customer success and post-sales. Today we are talking…
Is Customer Success a Professional Service?
Is Customer Success a Professional Service? In this episode, we take a deep dive into the question, “Is Customer Success a Professional Service?” There is…