Customer Success Leadership - The Jasons Take On...

The Jasons Take On...

Customer Success Leadership

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This episode focuses on global customer success (CS) leadership. We examine a variety of challenges that CS leaders need to address. We discuss the qualities it takes to be an amazing leader of CS and how you can grow customer success leadership talent.

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The Jasons Take On...

Episode 0 - Intro To The Jasons Take On...

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Episode 0 - Intro To The Jasons Take On...
May 7, 2019 •
Get to know your hosts, Jason Noble (UK) and Jason Whitehead (USA), and the reason for “The Jasons Take On…” podcast. We are all about…
Guest: Dan Steinman - "The Future of Customer Success"
Dec 17, 2020 •
Customer success has had an amazing progression over the past decade and with incredible change in 2020 alone. So what can we expect in 2021…
Guest: Adam Joseph - "Customer Success Tech to Help You Grow and Scale"
Dec 10, 2020 •
Come and learn from Adam Joseph, Director of Customer Success at Gainsight. Adam shares his thoughts on how customer success technology can help you grow…
How To Measure the Impact of Customer Success?
Dec 7, 2020 •
Are you measuring the wrong shit? A great question and one that can be difficult to get right. Is it about revenue? Is it about customer…
False Assumptions That Are Killing Your CS Program
Nov 20, 2020 •
There are many false assumptions and myths that surround the world of customer success – and it can be challenging and very frustrating to start…
Guest: Shanta Bodhan - "Moving Beyond the Buyer to Drive Adoption"
Nov 11, 2020 •
Come join The Jasons Take On… with our special guest, Shanta Bodhan. Shanta is a leader in customer success at Supply Shift and she shares…
Guest: Szuyin Leow - "Balancing Product, Customer Success, and Subject Matter Expertise in Your CS Staff"
Nov 4, 2020 •
Come join The Jasons Take On… with our special guest, Szuyin Leow. Szuyin shares her experiences and insights around how to identify the skills required…
Guest: Paul Henderson - "Designing Customer Outcome Programs"
Oct 23, 2020 •
“Designing Customer Outcome Programs” Come join The Jasons Take On… with our special guest, Paul Henderson. Paul shares his insights around how to design a…
Does Customer Success Mean Anything to Your Customers?
Sep 30, 2020 •
Does Customer Success Mean Anything to your Customers? It should, but there’s a good chance that it doesn’t. We all know customer success is still…
Customer Success Isn't Just a Department
Sep 16, 2020 •
The clue is in the name “Customer Success” and that clearly is what all your company or business is trying to do – ensure that…

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