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Customer success is still coming into many business as almost an afterthought, and there are not many shining examples of where it’s been there from

Come join The Jasons Take On… with our special guest, Kellie Lucas. Kellie is a gifted customer success leader and author of the great book, “The

As customer success professionals and leaders we understand how critical our customers’ success is to our future and our own success, and why it’s not

Customer success as a discipline is rapidly maturing, yet it still has a long way to go. Many CS programs are not yet delivering full

We all know that customer success more often than not starts in the trenches fighting fires with your customers, your sales teams and your product

In this episode of The Jasons Take On… we are joined by special guest, Abby Hammer. Abby is the VP of Customer Succes and Head

The topic of this episode is “Product-Led Customer Success”. Dave Jackson is a recognised expert in customer focused organisations and is a strong advocate for

CS is now ingrained in the mindsets of many founders, investors, leaders and companies, but it is still functioning as an add-on to the product

With the rapid growth in customer success over recent years, your customers are now working with multiple customer success managers and team and systems, with