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Episode Description In this episode, we are joined by Mike Sasaki, VP, Global Head of Customer Success & Support at Mitek. Mike shares his insights

Episode Description In this episode, we sit down with Rav Daliwal to get a venture capitalist’s perspective on the importance of having a high-impact customer

In this episode, we sit down with Eric Kades, to look at how customer success teams can best use automation, AI, and other technologies to scale how they engage with customers and deliver an amazing experience.

Today, sales leaders still have a lot of confusion and misunderstanding about what customer success is and how talking about it during the sales process can help accelerate close rates and increase revenues. Sales leaders can leverage their organization’s customer success team and capabilities to change how they sell and win more deals. In this episode of The Jasons Take On… we examine how sales leaders and customer success teams can better collaborate to accelerate initial sales, increase renewals, and increase the total lifetime value of the customer.

Episode Description We are quickly entering “The Performance Economy” where what matters most to customers is achieving desired outcomes. Yet, many organizations are solely focused

Being customer centric has never been more important than today but what it means to be customer centric has and is evolving. With the global

Customer success has had an amazing progression over the past decade and with incredible change in 2020 alone. So what can we expect in 2021

Come and learn from Adam Joseph, Director of Customer Success at Gainsight. Adam shares his thoughts on how customer success technology can help you grow

Are you measuring the wrong shit? A great question and one that can be difficult to get right. Is it about revenue? Is it about customer