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“Designing Customer Outcome Programs”  Come join The Jasons Take On… with our special guest, Paul Henderson. Paul shares his insights around how to design a

Does Customer Success Mean Anything to your Customers? It should, but there’s a good chance that it doesn’t. We all know customer success is still

The clue is in the name “Customer Success” and that clearly is what all your company or business is trying to do – ensure that

Come join The Jasons Take On… with our special guest, Lauren Culbertson. Laura is the Co-Founder and CEO at LoopVOC, a Voice of the Customer

Change management is a whole separate discipline and one overlooked far too often, with no group or team heading up your change management activities. For

Our customers are individuals as well as being parts of bigger organizations. How do we know what makes them tick, what they’re motivations are and

Join us for a great double guest podcast with Chris Adlard and Daniel Bausor, to talk about their book “The Customer Catalyst: How to Drive

Revenue ownership still differs from organization to organization, we know that sales are there to bring in new business and close deals, but what about

Come join The Jasons Take On… with our special guest, Marty Kaufman. Marty is a highly accomplished Customer Success leader who has built and scaled high-impact