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Scaling Customer Success

Scaling Customer Success

Episode Description In this episode, we’re talking about scaling your customer success program. As the field of customer success (CS) matures, increasingly organizations are looking

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Career Journeys in Customer Success - Jared Orr

Guest: Jared Orr – Career Journeys in Customer Success

Today we are joined by Jared Orr, who is here to talk about his career journey. Jared is very well known in the community Jared has his own blog, the Customer Success Whisper and also is the host of his own podcast.

Come learn Jared’s route to career success and get inspired to grow your own customer success career!

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Sasi Yajamanyam - State of Customer Success Today

Guest: Sasi Yajamanyam – The State of Customer Success

Join us with guest Sasi Yajamanyam, a leader in the world of customer success. Sasi has built numerous customer success teams and programs over the last 15 years and now he is in the process of publishing a book about customer success.

Sasi shares his insights into the evolution of customer success and where we are today. He shares his ideas about some of the challenges, opportunities, and current trends in customer success.

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What is Customer Lifetime Value (CLTV)?

What is Customer Lifetime Value (CLTV)?

In this episode, we’re talking about something that is super important, not just to customer success, but to the wider business, customer lifetime value (CLTV). What is it? What do we mean by it? And what does it mean for our customers?

Customer lifetime value is not just about the sale or the acquisitions, it’s about the long-term relationship. , but when you start to think about customer lifetime value it opens up a lot of doors for how to improve your organization. This episode takes a deep-dive into the concept of CLTV and how you can use it to make changes that accelerate your growth.

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The Jasons Take on... Logo

About the show

The Jasons Take On… is a customer success collaboration that advances the thinking and practices of customer success professionals.

Come join us for our fast-paced, insightful, unplugged conversations with two leading “Jasons” in Customer Success.

Meet the Hosts

Jason Noble

Jason Noble

Jason Noble is the VP of Global Customer Success at Vinli. He is a UK based visionary Customer Success executive and leader. Jason builds high-performing Customer Success teams and provides a variety of Customer Success mentoring, coaching, and consulting services.

Jason whitehead

Jason Whitehead is the Co-Founder of Success Chain and the CEO of Tri Tuns, LLC. He helps organizations develop the practices and capabilities that ensure people actually adopt systems to achieve clear and measurable business value to the organization. 

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We publish new episodes at least once a month.


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