Today, sales leaders still have a lot of confusion and misunderstanding about what customer success is and how talking about it during the sales process can help accelerate close rates and increase revenues. Sales leaders can leverage their organization’s customer success team and capabilities to change how they sell and win more deals. In this episode of The Jasons Take On… we examine how sales leaders and customer success teams can better collaborate to accelerate initial sales, increase renewals, and increase the total lifetime value of the customer.
About the show
The Jasons Take On… is a customer success collaboration that advances the thinking and practices of customer success professionals.
Come join us for our fast-paced, insightful, unplugged conversations with two leading “Jasons” in Customer Success.