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Today, sales leaders still have a lot of confusion and misunderstanding about what customer success is and how talking about it during the sales process can help accelerate close rates and increase revenues. Sales leaders can leverage their organization’s customer success team and capabilities to change how they sell and win more deals. In this episode of The Jasons Take On… we examine how sales leaders and customer success teams can better collaborate to accelerate initial sales, increase renewals, and increase the total lifetime value of the customer.

Episode Description We are quickly entering “The Performance Economy” where what matters most to customers is achieving desired outcomes. Yet, many organizations are solely focused

Being customer centric has never been more important than today but what it means to be customer centric has and is evolving. With the global

Customer success has had an amazing progression over the past decade and with incredible change in 2020 alone. So what can we expect in 2021

Come and learn from Adam Joseph, Director of Customer Success at Gainsight. Adam shares his thoughts on how customer success technology can help you grow

Are you measuring the wrong shit? A great question and one that can be difficult to get right. Is it about revenue? Is it about customer

There are many false assumptions and myths that surround the world of customer success – and it can be challenging and very frustrating to start

Come join The Jasons Take On… with our special guest, Shanta Bodhan. Shanta is a leader in customer success at Supply Shift and she shares

Come join The Jasons Take On… with our special guest, Szuyin Leow. Szuyin shares her experiences and insights around how to identify the skills required