Join us with guest Donna Weber, a leading expert in customer onboarding. Donna shares her insights and experience around customer onboarding and how to create high-impact onboarding programs. Onboarding is one of the most critical phases in the customer journey and many organizations struggle to get it right.
In this episode, we’re talking about something that is super important, not just to customer success, but to the wider business, customer lifetime value (CLTV). What is it? What do we mean by it? And what does it mean for our customers?
Customer lifetime value is not just about the sale or the acquisitions, it’s about the long-term relationship. , but when you start to think about customer lifetime value it opens up a lot of doors for how to improve your organization. This episode takes a deep-dive into the concept of CLTV and how you can use it to make changes that accelerate your growth.
Episode Description In this episode, we sit down with Marty Kaufman, Founder & Pricincipal at Infinipoint. Marty is an exceptional leader in the customer success
Episode Description In this episode, we sit down with Esben Friis-Jenson, Cofounder and CRO at User Flow to discuss product-led growth. Esben shares his insights
Episode Description In this episode, we sit down with Ross Fulton, CEO of Valuize. Ross helps B2B software companies build industry-leading customer success strategy and
Episode Description In this episode, we sit down with Marten Jagers. Marten is a co-founder of a great technology company called Strat App. Strat App
Episode Description The last few years have seen the rise of a new customer focused C-suite role – the Chief Customer Officer. This role is
Episode Description In this episode, we sit down with Jack Choppin. Jack is the head of Client Success at Go Proposal. Jack has recently been
Episode Description In this episode we sit down with Chad Hornefeldt, Director of Customer Success at Kustomer. Chad shares his insights and experience in building
The Jasons Take On… is a customer success collaboration that advances the thinking and practices of customer success professionals.
Come join us for our fast-paced, insightful, unplugged conversations with two leading “Jasons” in Customer Success.
Jason Noble
Jason Noble is the VP of Global Customer Success at Vinli. He is a UK based visionary Customer Success executive and leader. Jason builds high-performing Customer Success teams and provides a variety of Customer Success mentoring, coaching, and consulting services.
Jason whitehead
Jason Whitehead is the Co-Founder of Success Chain and the CEO of Tri Tuns, LLC. He helps organizations develop the practices and capabilities that ensure people actually adopt systems to achieve clear and measurable business value to the organization.
We publish new episodes at least once a month.
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