Guest: Jay Nathan- Playing for the long game
Episode Description Join us when we speak with Jay Nathan. Jay’s the CCO for Higher Logic and one of the co-founders of Gain Grow Retain.…
Guest: Vanessa Neurohr- Scaling CS via Customer Education
Episode Description Many CS organizations need to move from delivering high-touch services to every customer, to a more scalable approach. Developing a high-impact customer education…
Guest: Pat Phelan – The Journey to Becoming A Chief Customer Officer
Episode Description Join us when we speak with Pat Phelan. Pat is the Chief Customer Office for GoCardLess, where he’s responsible for building and scaling…
Guest: Jay Nathan – Strategic Behaviour As It Relates To Customer Success
Episode Description Join us when we speak with Jay Nathan. Jay’s the CCO for Higher Logic and one of the co-founders of Gain Grow Retain.…
Guest: Maranda Dziekonski – What does the future customer success manager look like?
Episode Description Join us when we speak with Maranda Dziekonski. Maranda is the SVP of Customer Success at HourWork. She is seasoned customer success executive…
Guest: Ryan Johansen – The Impact of Burnout to our Mental Well-Being
Episode Description Join us when we speak with Ryan Johansen. Ryan is customer success leader based in Boston who has been an IC, Manager and…
Guest: Jamie Bertasi – Customer Success Predictions for 2023
Episode Description Join us when we speak with Jamie Bertasi. Jamie is the President and COO of Totango. Previously she was also the company’s Chief…
Guest: Deborah Andrews – The Acceleration of Customer Success Operations
Episode Description Join us when we speak with Deborah Andrews. Deborah (aka “Debs”) currently works across all post-sales functions at Unit4, alongside leading the Customer…
Guest: Alan Fecamp – The World of Recruitment in Customer Success
Episode Description Join us when we speak with Alan Fecamp. Alan is a Director in Zeren’s Commercial team and has 20+ years of experience in…
Guest: Rupesh Rao – Managing Complexity during On-boarding and Implementation
Episode Description Join us when we speak with Rupesh Rao. Rupesh is the CEO and founder of CogniSaaS. CogniSaaS helps enterprise SaaS companies deliver customer-centric…