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The Jasons Take On – Conversations that Drive SaaS Growth
A podcast where Jason Noble and Jason Whitehead explore customer success, SaaS growth, and the future of technology – with industry leaders and innovators.
About the Podcast
The Jasons Take On brings together two seasoned SaaS leaders to unpack the challenges and opportunities facing today's subscription businesses. Each week, we dive into practical insights, growth strategies, and real-world stories to help SaaS leaders, executives, and teams succeed.
This isn't just another business podcast – it's about sharing actionable strategies, leadership lessons, and growth stories that SaaS leaders can implement immediately. Our conversations focus on what's working in the trenches of customer success, from scaling teams to driving retention and expansion revenue.
Our guests include customer success executives, SaaS founders, and technology innovators who share what's working (and what's not) when it comes to scaling subscription businesses in today's competitive landscape.
Check Out Our Latest Episode
Meet the Hosts
Jason Noble
Customer Success & SaaS Growth Leader
Jason is an experienced technology executive with over 30 years in customer success, customer experience, digital transformation and customer growth. He has led global post sales customer facing teams, driven customer-led-growth strategies and helped organizations scale through stronger customer engagement.
His background spans everything from startup scaling to enterprise transformation, giving him unique insights into the challenges facing businesses at every stage of growth.
Jason Whitehead
Customer Success & User Adoption Expert
Jason helps organizations maximize the value of their software investments by driving effective user adoption and lasting business outcomes. He works with SaaS vendors and enterprise buyers to improve customer success strategies and execution.
With deep expertise in user adoption methodologies and customer onboarding, Jason has helped dozens of organizations transform their approach to customer success and achieve measurable growth outcomes.
Why SaaS Leaders Listen
Actionable Insights
Every episode delivers practical strategies you can implement immediately. No fluff, just proven tactics from leaders who've been in your shoes and scaled successful SaaS businesses.
Industry Connections
Gain access to the thinking of top customer success executives, SaaS founders, and growth leaders. Learn from their wins, failures, and hard-earned wisdom in building subscription businesses.
Growth Focus
Every conversation centers on driving measurable growth – whether that's improving retention, scaling your CS team, or building customer-led growth engines that compound over time.
Featured Episodes
1
The psychology of Customer Success
Join us as we explore our customers are individuals as well as being parts of bigger organizations. How do we know what makes them tick, what they're motivations are and what their own needs and values are. The topic of customer psychology is a fascinating and very in-depth one.
Key topics: customer psychology, motivation, success
2
Leveraging AI for Growth and Customer Success in B2B SaaS
Join us as we explore the transformative role of AI in technology and customer success. We discuss practical ways AI can enhance B2B SaaS growth by improving efficiency, reducing churn, and enhancing customer engagement.
Key topics: AI, transformation, user adoption, churn reduction
3
Handling Customer Exits: Essential Strategies for Offboarding Customers
In this episode, we discuss the often overlooked topic of managing customer exits in SaaS businesses.
This episode highlights how companies can develop structured approaches to customer exits, ensuring positive experiences and learning opportunities for all parties involved.
Key topics: Offboarding, Retention, Customer Experience
Stay Connected
Follow us for the latest episodes, insights, and updates. Connect with The Jasons and join the conversation about SaaS growth and customer success.
Company Updates
Follow The Jasons on LinkedIn for episode announcements, behind-the-scenes content, and exclusive insights from our conversations with industry leaders.
Connect with Jason Whitehead
Get insights on customer adoption, user onboarding strategies, and practical frameworks for driving software value realization in your organization.
Connect with Jason Noble
Follow Jason for perspectives on customer success leadership, team scaling, and strategic approaches to driving customer-led growth in SaaS businesses.

🚀 Exciting News: We're Evolving!
Soon to relaunch as Breakthrough SaaS Growth with The Jasons – with even more focus on scaling SaaS and customer-led growth.
The same great insights, actionable strategies, and industry-leading guests you love – now with an expanded focus on breakthrough growth strategies that are transforming the SaaS landscape.
Stay tuned for our relaunch with new segments, deeper dives into growth metrics, and exclusive access to the frameworks that top SaaS companies use to scale efficiently and profitably.